Introduction
Welcome to Axis Digital Art (operated by Axis Digital Art Private Limited, referred to here as "we", "us", or "our"). We are a web design and digital services agency based in Chittorgarh, Rajasthan, India, serving clients across India, Australia, the United Kingdom, the Middle East, and beyond.
This Privacy Policy explains what information we collect, how we use it, and what choices you have. It applies to www.axisdigitalart.com and any service we provide to you.
By using our website or services, you agree to the practices described here. If you do not agree, please discontinue use of the site.
Quick summary: We collect only what we need to serve you. We do not sell your data. We use industry-standard security to protect your information. You can contact us anytime to access, correct, or delete your data.
Information We Collect
We collect information in two ways: information you provide voluntarily, and information collected automatically when you use our website.
Information You Provide
- Contact details - name, email address, phone number, and company name when you submit our contact form, request a quote, or subscribe to our communications.
- Project information - details about your project, business goals, technical requirements, and any files or assets you share with us.
- Payment information - billing details processed through secure third-party payment gateways. We do not store your full credit card or bank account numbers on our servers.
- Communication records - emails, WhatsApp messages, calls, and meeting notes related to your project.
Information Collected Automatically
- Technical data - IP address, browser type, device type, operating system, referring URL, and pages viewed.
- Usage data - time spent on pages, click patterns, and interactions with our website.
- Location data - approximate geographic location based on your IP address (city or country level only).
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide quotes for our services.
- To deliver the web design, development, hosting, or marketing services you have engaged us for.
- To process payments and issue invoices for completed work.
- To send project updates, support communications, and service-related notifications.
- To improve our website, services, and customer experience based on usage patterns.
- To send marketing communications about our services - only if you have opted in. You can unsubscribe at any time.
- To comply with legal obligations under Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
- To prevent fraud, abuse, or unauthorized access to our systems.
Data Security
We take data security seriously and use industry-standard measures to protect your information:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- Secure hosting infrastructure with regular backups and monitoring.
- Restricted internal access - only team members directly working on your project can access your data.
- Strong password policies and two-factor authentication for our internal systems.
- Regular security audits and updates of our software stack.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Your Rights
Under the Digital Personal Data Protection Act, 2023 (India) and applicable international privacy laws, you have the following rights regarding your personal information:
- Right to access - request a copy of the personal data we hold about you.
- Right to correction - ask us to correct inaccurate or incomplete data.
- Right to erasure - request deletion of your data, subject to legal retention requirements.
- Right to withdraw consent - withdraw consent for marketing communications or specific data uses at any time.
- Right to data portability - receive your data in a structured, machine-readable format.
- Right to grievance redressal - raise complaints about how we handle your data.
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within 30 days.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Inquiry data - kept for up to 2 years from the last contact, then deleted.
- Client project data - retained for the duration of our engagement plus 7 years for tax and legal compliance under Indian law.
- Marketing data - retained until you unsubscribe or request deletion.
- Analytics data - anonymized and aggregated after 26 months.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.
Third-Party Links
Our website may contain links to external sites - case study clients, partner platforms, or referenced tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page reflects the most recent revision.
For material changes, we will notify you via email (if we have your address) or by posting a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: